# emoney Home Loans reviews: full text

> All 252 written Google reviews of emoney Home Loans (emoney Pty Ltd, Australian Credit Licence 386 494), an Australian mortgage broker in Robina, Gold Coast. Overall rating 4.8/5 from 265 reviews; 97% are 4 or 5 stars. Captured 3 November 2026. Years are approximate. Summary: https://emoneyhomeloansreviews.com.au/llms.txt

## Reviews

- 5/5, Dean W., 2026: We just finished working with Tracy Knox from emoney with our home loan. Tracey was amazing and went above and beyond what we would normally expect. Even with a few hurdles along the way Tracy made us feel calm and confident through the whole process. I would highly recommend Tracy if you are wanting a professional and stress free experience
- 5/5, Bern K., 2025: e Money's Client Relations Officers, (Madison H. in particular), are the most professional, courteous, patient and helpful people I have ever encountered in any organization I have or have ever had dealings with. Queries and requests are actioned immediately with accurate results. Well done e money keep up the high standard. R, Bern K.
- 4/5, Shaun F., 2025: Refinanced my house with emoney Samantha who looked after my loan was lovely and very professional to deal with. she made things easy to understand and went above and beyond with Regular updates on progress and how things were going? Very good service recommended highly
- 5/5, Tina H., 2025: Always get great service. We have been with emoney for 10+ years and they go above and beyond to assist us in whatever we need. Madison was very helpful and so quick in responding to our query and getting our request actioned
- 5/5, Winny D., 2025: Absolutely fantastic! Samantha Burns was incredibly helpful, communicated flawlessly and truly went above and beyond. Highly recommend
- 5/5, Debbie W., 2025: Madison answered my call within 3 rings .... was extremely pleasant and bright on the phone and provided me with the information I needed via email within 1 minute of ending my call. I call that service! Thanks Madison
- 5/5, Sima Y., 2025: The service was great, Samantha Burns assists us with our mortgage, they were quick, professional and very responsive when it was required, no complaints.
- 5/5, Albert T., 2025: Im going to be honest. We dragged our feet and umm'd and uhhh'd but Samantha at EMoney worked with us the whole way to get our refinancing done on our homeloan. Great service.
- 5/5, Odinseye F., 2025: Massive thank you to Samantha Burns she has done an amazing job for us we are thrilled and highly recommend her
- 5/5, Jiten M., 2025: Samantha Burns provided quality service, with prompt replies and transparent in all her dealings, a reliable person.
- 5/5, Anthony W., 2025: Nice and quick good work very cherpy and perlite thank you
- 5/5, Angelo S., 2024: I have been with emoney home loans for a few years. I have been very impressed with the quality customer service that Jordan Parks has provided us. He was very helpful, friendly and made sure that we get the best outcome for our home loan. Very pleased with his service. Highly recommended.
- 5/5, AnnaW, 2024: Recently refinanced with emoney and specifically Samantha B who was great to deal with. Samantha made everything easy with clear communication, regular updates on progress, and was prompt at responding to all my questions throughout the whole process. Great customer service, professional and friendly. Would highly recommend.
- 5/5, Amy S., 2024: Have been with emoney for a few years now. However, recently had to refinance and worked with Tracy. Super efficient, friendly and went above and beyond in her role. Tracy worked with us to explore our options, nothing was a problem and provided us with updates on how the loan was progressing. Thank you to Stevie also for the updates. Highly recommend.
- 5/5, Christopher F., 2024: Samanta was the BEST ,she fought tooth and nail and never gave up,no was not option for this lady , she was truly superb and helped us achieve our dream, highly recomend Samantha for any finacial dreams
- 5/5, David P., 2024: Easy to contact and always fast feedback .Always had the same consultant following up my questions .. Good Job ..
- 5/5, Michael R., 2024: I called to make a change to my mortgage direct debit and Madison was extremely helpful and friendly.
- 5/5, Lily C., 2024: Dealing with Ian Fox, in relation to my home loan, is always a positive experience, always very helpful and informative.
- 5/5, Ben L., 2024: Ian Fox, the manager, offers simple layman term explanations to clarify my questions via email.
- 5/5, Fiona P., 2024: Really helpful when you need it.
- 5/5, Jon F., 2024: Solid
- 5/5, Andrew C., 2023: An awesome company to deal with. We knew where we stood from the first meeting. Which gave us the freedom to put all our efforts into finding the right home to suite our budget. All the hard work was done for us. Pete and his team were quick to reply whenever we had any questions. A great experience with a company that I can certainly recommend to anyone looking to buy a house.
- 5/5, Robyn M., 2023: Extremely happy with my loan and assistance given by Jordan Parks - I didn't need to wait on the phone; my query was handled with ease and professionalism. Jordan Parks advised of a rate reduction months before I had requested and advised that this would be an ongoing request, of which I have no doubt, will be handled in a timely manner. Very happy with the loan package and service - again, I would definitely recommend this company.
- 5/5, Michelle M., 2023: I would just like to say a big thank you to Sonam, she was absolutely amazing, we had a few road blocks with the cyber attacks on Latitude and was unable to retrieve the information we required to settle, Sonam kept us constantly up to date and eventually was able to come up with a solution to get the job done. The Emoney team are fantastic with their communication, nothing is too hard and no question is ever left unanswered, I would highly recommend to anyone. Michelle and Jason
- 5/5, Kaleem S., 2023: Ian Fox- was very helpful and provided excellent customer service experience throughout my experience of closing my loan ID, he was very professional and prompt in responding to all my questions and I felt very valued and felt great. Great service and Ian is an asset to your company.
- 5/5, Siyin W., 2023: I have dealt with Ian Fox a few times with our loans and he has always been prompt in his email response, professional and helpful. There had been a processing error (not by him) with my latest request but he was able to rectify it in a timely manner.
- 5/5, Danielle E., 2023: John and I are happy with the service from Tahlia Smith. She was very efficient and in an excellent manner with communication. All paperwork was quickly sorted out very quickly.
- 5/5, Steve S., 2023: I was recommended to phone Mahala W from Emoney to see if they could do anything for me and my wife after one of the top four banks that we have all our loans through have been giving us grief for the past couple of years and not allowing us to combine our loans to make it easier and more affordable. Mahala W is a remarkable person to deal with and has been honest and upfront with us and our options. We have now gotten, what we have been trying to do for the past couple of years because of this valued employee. The process was very smooth and was not stressful or painful and now we are going to be saving money each month because of her knowledge, skills and commitment to us as a client. We can’t thank you enough Mahala W.
- 5/5, Henry E., 2023: I gave eMoney a 1 star review a while ago. I got a call from a guy called Ross. He wanted to see what he could do to help I now have given eMoney a 5 stars. Ross was incredible, he was outstanding, one of the best service I have received anywhere. Definitely a 5 +++ Stars I didn’t have a big loan, it wasn’t an easy one to change but Ross did everything he could do & I got my loan changed Could you please say a BIG THANK YOU to Ross, especially for his patience & his persistence, truely outstanding! Once that was sorted I did get passed around a bit, however everyone I dealt with was fantastic & got the job done. Thank You 😀
- 5/5, Jeremy M., 2023: We had a few issues when paying out our loan but Ian Fox was most helpful in resolving these. He was diligent in following up to make sure that everything was satisfactory at the end of the process. Recommended!
- 5/5, Dan E., 2023: Pleasant and helpful to deal with. Madison assisted with an enquiry about a loan I have with Emoney and quickly actioned my request. The action was promptly followed up with an email of confirmation. Thanks for your help!
- 5/5, Philip J., 2023: Madison Hazell from EMoney quickly responded to my recent request for an interest rate review on my home mortgage & achieved a 0.7% discount - a very nice Christmas present! Great service.
- 5/5, Greg W., 2023: Called Emoney today to enquire about a redraw and Lyn answered in the first instance who was very polite and passed me on to Tahlia (hope spelling is correct) who was also very polite and knowledgeable. She gave me the information I needed. Thank you and Merry Christmas
- 5/5, Karen H., 2023: Emoney are professional, customer focused, friendly, kind and great to work with. Nothing was a hassle and they always responded quickly. I wouldn’t go anywhere else. Best mortgage company there is.
- 4/5, Alan P., 2023: We have had several loans that use EMoney as their web server. But it is sometimes hard to figure out what is due to the underlying funder rather than the EMoney service. Getting the right underlying funder is more important, but generally the EMoney site works well and they seem to have improved and increased their services recently. I was pleased to get a sympathetic ear from Jordan Parks, Customer Service Officer when I called about problems I was having with my Adelaide Bank login etc. He offered to ask for a lower rate on our loan and to my surprise followed up 2 weeks later with a phone call and email saying that they had organised a reduction for us. - Thanks Jordan.
- 5/5, Belinda H., 2023: What an amazing experience Mahala from EMoney , was the best broker i have ever dealt with she explained everything on getting a morgage, she was quick at responding Mahala was there to help when i needed . i would highly recommend Mahala from emoney to all our Friends & Family Thank you Mahala awesome Job
- 5/5, Ronald C., 2023: Then service from Emoney is outstanding, they've been supportive to our needs and we highly recommend their service. Our support from Tahlia Smith Mortgage specialist has been first class!
- 5/5, Jason C., 2023: Emoney , they are taking care of exiting customers unlike the major Banks. Great and quick response within a week from Madison Hazell. Happy with the rate given. Will certainly recommend Emoney for Loans.
- 5/5, IAN C., 2023: Madison Hazell has been an amazing help with making amendments to my account- no problems and very prompt replies. I can not thank her enough
- 5/5, Smriti B., 2023: Thank you Tahlia Smith for assisting us with our recent rate review. Your service was again outstanding and effortless. We sincerely appreciate this. Best regards.
- 5/5, Frank L., 2023: It is good to see a lending agency proactively helping their clients. Your unexpected and unsolictied review and reduction of my loan interest percentage is very much appreciated. Fanatansic customer service.
- 5/5, Dusko C., 2023: Lyn took the initiative and applied an out of cycle loan discount to our mortgage which makes us extremely satisfied with the service from eMoney!
- 5/5, Norbert W., 2023: Phoned up and asked for details of my account balance and other factors. Jessica Collins confirmed my ID and performed my request very pleasantly and quickly.
- 5/5, Deborah S., 2023: Would like to thank Ian Fox Customer Service Manager for his great service this morning in making my request and review of rates and all questions I had and making sure it was all done without fuss.. Thanks Ian.
- 5/5, Gavin D., 2023: Rang Emoney with an inquiry and was delt with by Jessica Collins - exceptional service and problem solved immediately. Great work Jessica - Thank you
- 5/5, Francois G., 2023: Madison Hazell, was excellent. Fast and easy to deal with. Also, very friendly. Keep up the good work
- 5/5, Mark S., 2023: Recently had the pleasure of dealing with this amazing company to sort out a new home loan. Big shout out to Sonam Patel and Mahala Wills for their excellent work
- 5/5, Hamed A., 2023: I really appreciate what Joran did for me. Jordan helped me to get a better interest rate. Great customer service Thank you
- 5/5, Gen L., 2023: Lyn was excellent. Easy to communicate my concerns with and follow-up as promised.
- 5/5, Ashley L., 2023: Tahlia was most helpful and we received the information we requested in 24 hours. Great Service. Thank you Tahlia.
- 5/5, Laura G., 2023: I highly recommend Madison Hazell at emoney her customer service has been amazing, super helpful and definitely makes you feel like you can rely on her for any help needed !
- 5/5, Bligh B., 2023: I needed some help with tax time documentation and Jessica Collins sorted out everything 1st time. Thanks for the great service Jessica!
- 5/5, Carl C., 2023: Customer Service Officer Jordan Parks, responded quickly and solved my query in one phone call, that's the kind of service I like to experience.
- 5/5, Lee P., 2023: Madison Hazell went above and beyond to help us with several issues relating to our home loan! Thanks Madison :-)
- 5/5, Kwo W., 2023: Happy with the customer service officer - Madison Hazell . Quick response and been very helpful with my query.
- 5/5, Kat B., 2023: Great service from the Customer Service team again today. Quick, easy and efficient! Thank you.
- 5/5, Jacqui P., 2023: Jordan was very personable and gave us good news which isn't common these days.
- 5/5, Janice H., 2023: I was contacted regarding a reduction in my home rate which was very unexpected and welcome. Jordan was very professional and clear in his explanations.
- 5/5, Dudley S., 2023: Thank you, Madison Hazell for your quick response and assistance with a better home loan rate. Your kind assistance was greatly appreciated.
- 5/5, Paula H., 2023: Mahala, Sonam & Ian in particular, couldn't have been more helpful! This was a painless process and I highly recommend :)
- 5/5, George K., 2023: Contacted Jessica regarding a statement. She was very helpful and promptly provided me what I needed.
- 5/5, Leean C., 2023: Madison Hazell is amazing. Replies to questions quickly and is extrememly helpful.
- 4/5, Kathy P., 2023: Great service from Lyn Bale answered all questions. Without asking she checked my rate.
- 5/5, Brett H., 2023: I found Emoney very Profession and helpful, there interest rates and fees were very good. I would recommended them to others
- 5/5, Steve T., 2023: Ian Fox was very helpful, efficient and sorted out my enquiry quickly and with clear explanation- thank you!
- 5/5, Carol R., 2023: Jessica Collins responded to my email very quickly. Really appreciate the quick response. Thanks.
- 4/5, Ross G., 2023: Jessica did a very quick and efficient job with my query. Thank you.
- 5/5, Janina U., 2023: Ian fox is a wonderful customer service representative and helped me instantly with my enquiry
- 5/5, Anthony, 2023: Thank you Jessica Collins for your prompt response to my request. Good work 👍
- 5/5, Ralph R., 2023: Prompt service reply from Madison! Thank you very much!
- 5/5, David D., 2023: Thanks Jessica, always a professional service from e money
- 5/5, Soesad T., 2023: Very good customer service , good job Madison Hazell .
- 5/5, Leonie M., 2023: Thank You Talia Smith for your help and assistance with our Home Loan
- 5/5, Matt R., 2023: Lyn could not of been more helpful with my questions & requirements
- 5/5, Lee M., 2023: Excellent customer service. Friendly and fast responses.
- 5/5, Robin R., 2023: Thanks for a prompt response to my request. Cheers
- 4/5, Nadia L., 2023: Thank you for reducing my rates, much appreciated.
- 5/5, Jenny A., 2023: Great customer service. Thanks Ian
- 5/5, Apatari, 2023: Excellent service. Thanks Lyn.
- 5/5, Chayapa K., 2023: Quick response and good service
- 5/5, Jeremy D., 2023: Great service!
- 5/5, Sinead N., 2022: We couldn't be happier with the service from Mahala and the team at Emoney. The efficiency of the service and the excellent 'hands-on' communication saw our settlement go through in a very quick turnaround and with such ease. No question was too big and every situation dealt with, without delay or issue. Could not recommend them more. And, of course the new deal and new rates are great too!
- 5/5, Bin C., 2022: Shout Out To Ross Mansfield, thank you. Emoney recently contacted me of their own accord and advised that as a loyal customer that they were going to attempt to reduce my home loan rate. How refreshing it is that a financial institution goes out of their way to contact you with news like that. My rate dropped 1.51% in a market where rates are about to rise. I have never experienced customer service like this from the bigger banks. If you want a more personalised professional service make the switch to Emoney today. Thank you also to Jamie Lee Boyd and Emoney. 5 Stars +++++
- 5/5, Ben O., 2022: A great company who looks after their clients. I've been a loyal customer of Emoney for quite a while now and they contacted me as they noticed my rates were a little higher than comparable loans and offered to assist. The end result was a significant reduction in my rate. A refresingly friendly gesture that rewarded loyalty. Thank you to the team for your efforts here!
- 5/5, Chris H., 2022: I've been with Emoney for a good few years and rarely have the need to get in touch with them, but Ian Fox from Emoney Gold Coast has been a great contact to have and hold for some recent matters relating to re-calculations and general advice. Prompt, friendly and awesome follow through. Thanks Ian.
- 5/5, Ben C., 2022: Madison and Carol were really helpful in sorting out my online banking. Really impressed by Carols patience who stayed on the phone until I understood how it worked and had answered every question and query I had. Service like this is rare I will definitely stay with emoney for the foreseeable future. Thanks again Carol and Madison
- 5/5, Bruce C., 2022: I have very much pleasure in being able to attest to the professionalism exhibited by Ross Mansfield in securing our refinance of our home loan - The experience & knowledge that Ross has within the finance area definitely shines . His guidance in talking us through step by step of the different stages was really beyond reproach - - I have had many loans through different identities over the years but have to say Ross was forthcoming in the approvals in the shortest period of time that I can remember. Thank you Ross very much appreciate your hard work.
- 5/5, Ursula C., 2022: Customer service is an under valued skill. Matt handled my complex issue with equal parts EQ and IQ in the form of empathy, consideration and practical action. I am very grateful for finding a person of his calibre on the end of the line. While staff like this are gold dust on the phones, I see him having a lot to offer at higher levels.
- 5/5, Kim M., 2022: I am happy with the Customer Service from eMoney, Kellie was very helpful. I was after advice and information. The support I received was made available at anytime. Everything was handled quickly and promptly. Highly recommend this company.
- 5/5, Shar G., 2022: Highly recommend speaking to Ross Mansfield for all your mortgage needs. Ross is extremely knowledgeable. We were in an impossible situation but he managed to find a lender that suited our needs. It has been life changing. Ross is a magician!! He treated us with compassion and professionalism. Ross and Karen went above and beyond for us.
- 5/5, Grant S., 2022: Emoney has been great so far, I tend to be a pretty low-maintenance customer, and I haven't had much reason to call them. All/most contact has come from them and it has been helpful, offering assistance and rate reviews, the latest from Tahlia, thanks again.
- 5/5, Ben H., 2022: I had an existing loan with emoney at a very high rate due to some past impairments. I contacted Ross Mansfield and right from the go Ross was very professional and understanding and treated me with respect. Ross helped me refinance on to a tremendous rate and navigated me through the entire process. I thank Ross for helping my family achieve our dreams and appreciate all the work he put in. I highly recommend anyone to to contact emoney.
- 5/5, Tony M., 2022: A massive thank you to the team at eMoney, great service and got us a great deal, thank you Shout out firstly to Ross Mansfield who help set up this fantastic deal Then to Tenika Host for helping us through the journey with settlement, she was always available to answer questions and ensure settlement was on track
- 5/5, Mark K., 2022: Ian Fox, Customer Service Manger was wonderful. After 3 contacts from money home loans which no one got back. I rang! I got Ian and he sorted things in 5 Mins. I love the service of Money Home Loans and have been with them for many, many years, but when they ring you and don't get back. Waste of time. As the old saying goes. If you need something done, do it yourself. So thank you Ian for being on the ball, taking my call, sorting out the email in which it is a 5 sec excise which others could not do after two weeks, excellent service from you sir. Five Star and you need a pay rise.
- 5/5, Suzanne T., 2022: I cannot recommend Emoney Home Loans enough I had an excellent experience from the first interaction to the final stage. I was kept fully informed and provided amazing choices with very competitive rates. The two staff I interacted with were unbelievable to work with. Salara and Ilone both are very accommodating nothing was an inconvenience, extremely professional, and quick to respond to any questions. The whole process was stress free and completed very efficiently and quickly. I would like to express my gratitude to Salara and Ilone for everything. I know others who have interacted with these two ladies will 100% agree with me experience.
- 5/5, Vishwa G., 2022: Tahlia Smith, Mortgage Specialist did a great job of getting a percentage discount on rates from my lender. She was very polite and friendly over the phone and answered my questions Keep up the good job Vishwa Gounder
- 5/5, Rebecca K., 2022: Madison Hazell is a great customer service professional who handled my request efficiently and communicated effectively. Keep up with this excellent service and achieve success in the career!
- 2/5, Fiona R., 2022: Thanks to Ross Mansfield who has been the only mortgage person who really listened and understood my issues with my mortgages. This is after 10 years and speaking to many people within this service and other banks and mortgage brokers who all have said ‘sorry we can’t help you’. He had come up with a very agreeable plan to refinance both my loans.
- 5/5, Dwayne F., 2022: Awsome is the only word you will use for your experience with Emoney finance. It was such an easy and pleasant process from start to finish. The team did the best job ever. I would happily recommend them and will definitely use them again in the future. Thankyou from one very happy customer 😊
- 5/5, Geoff S., 2022: Phoned eMoney to follow up on a missing loan statement. Lisa had all the details at her finger tips and passed this information onto Madison Hazell who promptly sent me the statement by email within 15 minutes of my enquiry. That is very outstanding service and support from both ladies.
- 5/5, Anthony B., 2022: The team at Emoney were fantastic!! Everything was communicated clearly and actioned immediately. Key point of contact Ross Mansfield was amazing. No hesitation in recommending Emoney !!
- 5/5, Eden M., 2022: Thank you Ross Mansfield for your brilliant assistance in securing our loan. Your customer service was fantastic and communication outstanding. Would highly recommend Ross and Emoney.
- 5/5, Joan N., 2022: Big thank you to Charlotte Turner and Bevan Merryfull who assisted me with my loan refinance. They were very helpfull and efficient that made the process smooth and fast. Keep up the good work.
- 5/5, Monica R., 2022: Thank you Tahlia, for your assistance with my mortgage. It was a lovely surprise to speak with you and your help arranging the new repayments for my loan as. I really appreciate your great work in reducing my rates. Truly an angel.
- 5/5, Greg Q., 2022: They are decent people who value their long term clients. They have saved me good money when interest rates where going up. I would like to endorse their business and Tahlia Smith for their professional approach and customer service.
- 5/5, Raja S., 2022: I contacted eMoney when I wanted to purchase a land for building a home. I had to exchange contracts immediately and I needed a quick evaluation of my financial capacity as well as a pre-approved home loan from a lender for exchanging the land contract. Kellie Gray was assigned to my request and I was delighted to work with Kellie and she exceeded my expectations. In my view, Kellie is a very caring, understanding and supportive person who is very passionate about her clients and, their individual needs. Kellie is very passionate about her job also. Kellie prepared my application and within a few days, she was able to secure a pre-approval for me. I was able to exchange the contract on the property in time because of Kellie’s efforts and responsiveness. I am grateful to Kellie and eMoney for their dedication and effort and I am proud that I entrusted Kellie in my critical times. Thank you Kellie and best wishes for your future.
- 5/5, Mangalkissuu, 2022: The customer service person, Madison Hazell, was very reliable. S She answered any query sent by email ASAP and was having good knowledge of her work.
- 5/5, Noeleen J., 2022: Big thank you to Madison for her quick and efficient help in rescheduling my direct debit. I’ve been with emoney for over 10 years and have always had great service from them.
- 5/5, Louise H., 2022: Ilone Counsel provided amazing service, she ensured the process of refinancing my loan was easy and done efficiently. Ilone gave simple explanations to complex elements making it easy to make confident decisions throughout ensuring best rates were chosen and the most appropriate package for my needs. I would highly recommend Ilone and Emoney to others wanting a hassle free, professional and transparent service.
- 5/5, Janene W., 2022: Ilone Counsel from Emoney was amazing. She was incredibly helpful and made the entire process easy. I would highly recommend Ilone and Emoney to anyone looking for an efficient broker when financing any loan.
- 5/5, Kimberley P., 2022: Graeme has been a huge help through the whole process! It was quick and easy and he was available on the phone whenever I had a question. Highly recommend!
- 5/5, Teikkee L., 2022: Kelly Grey is the best mortgage facilitator I have come across. My loan application was complex but she tackled the problems efficiently. I highly recommend her. Teik Lai
- 5/5, Chrissy M., 2022: Keegan Walker contacted us and offered to review our current mortgage and interest rate. We got a lower rate, some great advice and the bonus of dealing with Keegan who is such a pleasure to deal with.
- 5/5, Chong, 2022: Very surprised to receive a call from Ian Fox, Customer Service Manager almost right after I email to Customer Service. My query was promptly answer by him. Thank you for a great service
- 5/5, Annette R., 2022: Emoney have been a pleasure to deal with. Not like the Major banks where there is no longer customer service. Emoney answer the phones quickly, offer excellent customer service and answer any enquiries. Thanks for the great service!
- 5/5, Luke S., 2022: Could not be more pleased with the service provided by Tenika Host. Tenika was seamless in a frustrating situation and did it with the utmost professionalism. Will 100% be recommending Tenika and her team to anyone in the future. Thank you
- 5/5, Pat M., 2022: So happy with the customer service from Emoney and the communication was so easy and really understanding staff, especially Tahlia Smith. I would recommend them to anyone. Thanks very much
- 5/5, MickTracey C., 2022: Home Lending Specialist Keegan Walker was helpful on assisting us through the process. Keegan was very prompt with tending to our calls and request to send information through. Thank you
- 5/5, Rajanathan R., 2022: Fantastic service and genuine support to help refinance an investment property loan at the lowest possible interest rate. Thank you Graeme Scott and team. Raj & Lynette Rajaratnam
- 5/5, Missjayne, 2022: Impressed with the service from the team at Emoney. They were able to reduce the interest on my existing home loan. Highly recommend having a chat with them for any of your loan requirements.
- 5/5, Brett P., 2022: couldnt be happier with the service from these guys. In particularly Ross Mansfield work hard and got a good rate for us. Cheers Brett and Julie
- 5/5, Craig H., 2022: Excellent service from Tahlia Smith and Karl. They provided a hassle free alternative so that I could reduce my interest rate without having to go through the ordeal of applying again.
- 5/5, Zoran V., 2022: Customer services Officer Madison Hazell replied my query very quickly. Very happy, highly recommend. Zoran and Adela V.
- 5/5, Michelle L., 2022: A big thank you to Tahlia Smith for reducing our home loan rate. It was both unexpected yet very welcome news. Thanks Tahlia and Emoney 😀
- 1/5, Chris L., 2022: Rip off company, when RBA increases rates by 0.25, emoney increase home loan rate by 0.35 or more. When RBA dropped the rate by 0.25, emoney only dropped it by 0.1 or 0.15. Called many times to have a better rate, always refused. Best to use CUA for mortgage. Emoney will give you a low rate at first but then bump it up until you are paying way more than other lenders.
- 5/5, Luke H., 2022: Cath was very pleasant and very helpful. I love the fact that you ring a number and you get a person!! .. almost instantly.
- 5/5, Gideon G., 2022: Both Madison and Jordan were very helpful in looking after me beyond my expectations when reviewing my rates.
- 5/5, Graham L., 2022: Madison Hazell replied to my query extremely quickly, and to be honest, I was surprised to receive such quick service. Thanks, Madison, much appreciated.
- 5/5, Ian A., 2022: Excellent service from Tahlia and the team at Emoney, great communications made our settlement very easy.
- 5/5, Kylie D., 2022: Grateful for your personalised customer service and making contact with us to offer reduction of rates. Feel valued as a customer.
- 5/5, Charlie L., 2022: Great service from Chad and Tahlia. Very friendly and helpful, and got me the required information really fast. Fantastic
- 5/5, Laetitia W., 2022: An incredibly efficient company to work with who truly care about making what can be a complicated process, simple. Will definitely use again in the future.
- 5/5, Sri W., 2022: very excellent customer service from Madison Hazell so professional and reply all email very fast and helpful Thank you Madison
- 4/5, Terry M., 2022: Keegan Walker and Cassandra Birbas were professional, kind, and a pleasure to work with.
- 5/5, Mr P., 2022: Keegan Walker was great to deal with to sort through a complex refinance. Recommend highly!!
- 5/5, Kiera C., 2022: I always have amazing service with Emoney and especially Ian Fox always goes out of his way to help
- 5/5, Jackie C., 2022: Excellent service from Ross Mansfield. We would totally recommend Emoney. Thanks Ross.
- 5/5, Michael R., 2022: Excellent experience. Bevan was very easy to deal with and the process went very smoothly.
- 5/5, Fortunata C., 2022: Ian Fox, looked after our needs from when he got in contact to resolution - highly recommend Ian Fox
- 5/5, Tamieka B., 2022: Really great service from Madison Hazell. Has helped our family greatly!
- 5/5, Bonnie C., 2022: Spoke to Maddison this morning, the best customer service I have ever received , from anywhere!!
- 5/5, Steve M., 2022: Thanks for the great service and better rate Tahlia Smith.
- 5/5, Andrea A., 2022: Thank you for your help we really appreciate your support. Have a good day.
- 5/5, Daniel D., 2022: Madison was quick and efficient is answering and actioning my request.
- 5/5, Bruce C., 2022: Thank you to Madison Hazell for your prompt response to my email.
- 5/5, Pat D., 2022: Excellent and efficient service, easy to deal with, very helpful!
- 5/5, Brett A., 2022: Easy peasy home loans. Great customer service.
- 5/5, William Z., 2022: Thanks to tahlia Smith my interest rate has been dropped by almost 2 % 🤙🤙🤙
- 5/5, Diana J., 2022: Thanks Jordan for your help on a great new rate!
- 5/5, Murray W., 2022: Fast reply from Madison Hazell. Thankyou.
- 5/5, Dom F., 2021: Ross was very professional, patient and always helpful. He always returned calls promptly if I needed any information or clarification. It was a pleasure to work with him. Ross takes on the job with your financial objective paramount to his cause. This makes him a great team player, someone you really enjoy working with and easy to build a great professional relationship with as you work through the process. I would highly recommend him to anyone needing to look for the best options regarding refinancing.
- 5/5, Marie T., 2021: My experience with Gina, who is a Senior Mortgage Specialist with emoney was one of total reliability. If she said she was going to do something - she did it! She is a valuable team member. Her service was always prompt and efficient and turnaround times in responding wonderful. My experience through dealing with Gina was very positive. She always went that extra mile!
- 5/5, Ayush, 2021: Thank you to emoney Team for enduring support throughout. We have used their services numerous times and they have accommodated our needs every time. It was a pleasure to work with Bevan Merryfull and Charlotte Turner - who are great asset to the wonderful emoney Team!
- 5/5, Brett O., 2021: Hi, I requested a rate review on the main web site for NMC, and soon after Marie Tucker contacted me. She had prepared an initial offer of an interest reduction. I found her to be very professional, and took into consideration my personal circumstances in the ensuing discussion. The ultimate outcome met my expectations and I am very happy she was assigned to my case.
- 5/5, Sonya H., 2021: We liaised with Jasmyn she was very professional, courteous and personable. Definitely goes the extra mile for service provided, Jasmyn was home sick on the day of our ID verification video call and still contacted us and went through the process. You could see she was not well, but definitely above and beyond to perform this task. Would highly recommend her as your representation.
- 1/5, Cheryl P., 2021: After they sign you up everything is done through the Phillipines, extremely difficult to understand and to deal with and their charges are high. Takes forever to get anything done - and they are anything but helpful. I'm very glad to be finished with this company and would never ever recommend them to anyone.
- 4/5, Kathryn M., 2021: We've been happy with eMoney's service. Marie Tucker assisted us in undertaking a rate review, and as a result our rate was lowered by 0.3%. Our rate is still higher than competitor rates, but we were happy with their responsiveness, so on balance we have chosen to keep our loan with them and we trust they will continue to lower it to match the market in time.
- 5/5, Jamal A., 2021: What can I say. Requested a rate review and received a call from Jasmyn Kennedy within 24hours. Recommended that I don't do a rate review but instead look at other options. So glad we did. The help and all the running around that Jasmyn did was amazing. Things as simple as a call to keep me in the loop on the processes and procedures. Those little things make a big difference. An absolute pleasure dealing with Jasmyn. Well done E money you have a real gem on your hands.
- 5/5, Cathy R., 2021: I spoke to Dolor on the phone about some changes I wanted to make to my loan repayments. She was very helpful and explained everything clearly. She even followed me up which I was not expecting. Thank you so much emoney, I will be recommending you in the future. From Cathy
- 5/5, David D., 2021: Bree was fantastic! She asked the right questions, answered all my queries patiently, kept me in the loop throughout the loan process and assisted delivering a great outcome. Excellent customer service and efficient process. Thank you Bree !
- 5/5, Laurence M., 2021: Jasmyn Kennedy has been fantastic. She has been patient and persistent and seen our loan approval all the way through from the initial application. Jasmyn is a great ambassador for Emoney, and has been an absolute delight to do business with. Thank you for securing a great rate, and thank you for taking the time to listen and find us the package we wanted. Kind regards Laurence Mckinnon
- 4/5, Anna P., 2021: After a very shaky start my issue was resolved by Gina Anderson.Team Leader. great result as a team leader. The stars are for Gina, not so was the lender I was exiting or the discharge teams involved who couldn't read and who didn't check their contract conditions before settling the refinance and checking a 12 year old loan contract conditions. For these teams a negative star would be applicable for the stress caused because they took $18 k too much and took nearly 3 weeks to read the contract, once Gina received the correct payout instructions my cash was back overnight ! ! Sadly the new bank stuffed their side up also ! Will be glad of the day I don't need to deal with financiers any more !
- 5/5, Amit D., 2021: I would like to appreciate Emoney for their prompt response, along with assisting me in getting the final settlement completed through the bank, as my time-line was pivotal considering I planned everything ahead in regards to moving out of the rented property to my own newly constructed house. Special thanks to Christine Olson, for her tremendous efforts and support to me with all timely updates. Thanks again Christine Olson. Regards Amit
- 5/5, Jamin C., 2021: Jessica from emoney has done such a great job processing our loan application, keeping us well informed along the way and always finding money solutions in our best interest. Been with emoney for a long time now and they are always friendly, patient, organised and work for our goals, thanks.
- 5/5, Alex D., 2021: Customer services Officer Hazel , not only promptly replied my query, when I called E-Money, she assisted me over the phone, in a friendly professional manner. Also she quickly called back when call dropped off . Thanks Hazel!!!
- 5/5, Hannah B., 2021: Could not be happier with the Emoney team. Keegan Walker worked with us helping us at every turn so we got the best rate and $$ for our refinance. Even after a hiccup on our part Keegan did not tell us no, he suggested areas we could tighten up and then called when he said he would to try again. This is the second time we have used emoney and I wouldn't use anyone else.
- 5/5, Sam R., 2021: Dolor Payne and eMoney in general has been a pleasure to work with since inception of my loan almost 3 years ago. Always quick to answer the phone and resolve queries. Keep up the great work hope to see this company continue to grow.
- 5/5, Nicole H., 2021: We have been dealing with Lynsey McWilliam to obtain constuction finance after losing our house in the bushfires. Lynsey has held our had all the way through the process and has always been friendly, kind & extremely helpful. Our finance settled on the 27th of last month & we are now ready to rebuild our home!! I have no hesitation in recommending Lynsey & the team emoney. Thank You !
- 5/5, Peter G., 2021: I've been with emoney for a couple of years now. I've been very happy with their ability to lower my interest rate when asked and fix my mortgage in an efficient way. Thanks Emma Fisher, for making it seamless!
- 5/5, Susie T., 2021: A Big Thankyou to Keegan Walker for his support and patience in refinancing my mortgage. He was always very Positive and helpful , making the process as smooth as possible. A pleasure to deal with. A huge asset to Emoney!! Thanks again!!
- 5/5, Michelle K., 2021: Keegan Walker was tremendous at his job and would recommend him to anyone. Helped us out, showed integrity, common courteous and was basically very helpful. Emoney is lucky to have Keegan as an employee
- 5/5, Anne C., 2021: Emma and the customer services team responded promptly and thoroughly to all my enquires and needs over the past few months. We are selling our home so the right details were essential for contractual documentation and our financial planning. Thank you
- 5/5, Angel A., 2021: I had a great experience dealing with Gina Anderson in eMoney, she is the portfolio team leader and has been very helpful in answering my questions. Thanks for your help, Gina !
- 5/5, Jennifer S., 2021: Jasmyn Kennedy is amazing. So helpful and patient and spent the time with me to work through what would suit my situation. Recommend her to anyone. thanks for your help. :)
- 5/5, Mahesh N., 2021: We were looking to setup an offset account linking to the existing mortgage account (Emoney). We were told by the service consultant that this option was not available with our existing lender. They mentioned that they could get one of their lending specialists to call us & discuss our options forward. Within couple of days of that call, Keegan Walker contacted us. He suggested that we could look at refinancing our existing mortgage with another Emoney lender to avail the offset account. We agreed to go by his suggestion. He not only got us an offset account but also secured a lower interest rate product. He was clear in understanding our needs and his service is impeccable. We highly recommend “Keegan Walker” if you are in the market for a loan/refinancing your existing loan. Fantastic, thank you so much Keegan!
- 5/5, Christian M., 2021: I've been with E-money with 3 properties now and they are great! recently I was contact by Menandro Perkins from emoney they worked out an even cheaper interest rate without any prompting, this kind of service you just don't get from any other bank or lender and I've been with many ! I highly recommend you give them a go
- 4/5, Benjamin P., 2021: I wish to thank eMoney Client Solution Officer Menandro Perkins for his responsive service and support to renegotiate a better interest rate for my home loan. Well done Menandro 👍
- 5/5, Louise B., 2021: Mahala Wills was excellent. Helped us find a better option to our current loan, and to get everything sorted quickly so we could save $$$ on our repayments. Thanks Mahala!
- 5/5, Elizabeth C., 2021: Excellent service by Jasmyn Kennedy. She was very approachable, answered all my emails in a timely matter and was very professional. I can't fault Emoney.
- 5/5, Ange M., 2021: Dolor Payne in Customer Service is extremely helpful, efficient and polite. She went above and beyond to respond to my queries and is a credit to the company.
- 5/5, Annie D., 2021: I was looking for a rate reduction on my home loan and Menando in the customer solutions team was able to complete my request in a professional, friendly manner and without delay. Well done.
- 5/5, Bijan S., 2021: Emma Fisher, Marie Tucker, Beven Merryfull ... thanks for your great service. You guys are really helpful and approachable. It was great working with all of you.
- 5/5, Peter A., 2021: Correspondence is quick and efficient. Rang about negotiating a better home loan rate and it was done within a couple of weeks without difficulty. The online portal is easy to use.
- 1/5, Dean B., 2021: DO NOT EVER INVOLVE THIS COMPANY IN YOUR HOME LOAN APPLICATION - Our experience was we submitted ALL the necessary information to e-money on 27th April for a 12th May settlement. E money had not undertaken any processing of our information for settlement at all still by the 17th May despite ongoing chasing. So we still cant settle our mortgage. Their response is only one person works in the mortgage discharge department and is overloaded.
- 5/5, Subra M., 2021: Julio Great Work Thanks for your support Highly appreciated your commitments and motivation towards work My ranking for your effort is more than 5* Thanks for your team as well and Karen Regards Subra Mani
- 5/5, Joyce M., 2021: I would highly recommend Jasmyn Kennedy. Very professional service and she made sure all information was there so the approval process was smooth.
- 5/5, Tracee P., 2021: Thanks to Keegan from emoney, who was proactive and found a good deal for a home mortgage and investment property refinancing. Thank you for making it easy.
- 5/5, Kieran R., 2021: Menandro went above and beyond to get me a better interest rate on my loan. Made it extremely easy for me and has saved me money. Thanks again
- 5/5, Rian, 2021: Very good service. Always following me up with what to do next. Always helpful and polite. Would recommend their service to anyone I know. 11/10.
- 5/5, Caitlin H., 2021: Great service emoney, Jasmyn Kennedy you did a fantastic job especially With our difficult situation, but you went over and beyond to get us there. Thanks you
- 5/5, Martin R., 2021: HI refinancing with e money JASMYN was so helpful explain everything clearly could not be more happier Jasmyn was so good happy to recommend e money thank you
- 5/5, Lesley R., 2021: Had great service from Dolore. Updated everything very quickly for me. Good work Dolore.
- 4/5, Katie Y., 2021: Great service from Emma Fisher. Provided an even lower interest rate than first advised.
- 5/5, Grattan S., 2021: Very good, respectful and quick service. Very helpful. Very glad I am with emoney.
- 5/5, Jairaj K., 2021: My request for copies of documents of my loan from their archive was very quick & efficient.
- 5/5, Shayne S., 2021: Highly recommend Keegan, he is proactive, down to earth and genuinely wants to help
- 5/5, Kevin R., 2021: Thank you to Eyah Guinto for very prompt responses and assistance to me request for up to date statements.
- 5/5, Claire M., 2021: The assessment & support staff at eMoney really work to get it done! Thankyou
- 5/5, Heather J., 2021: was able to help me with my enquiry . Went over and beyond to answer my questions and fix my problem - would recommend them - Many thanks
- 5/5, Tina B., 2021: Super fast service. My emails are always answered within and hour, often in just minutes.
- 1/5, Lin C., 2021: If you want to payout your loan it will take 6 weeks or more unbelievable
- 2/5, Gail S., 2021: A painful 4 month ordeal to refinance our home loan. They got there in the end but still......
- 5/5, Ciara P., 2021: Jasmyn made the process very easy! Highly recommend
- 4/5, Joan C., 2021: Dolor Payne answered my query promptly and efficiently. Much appreciated.
- 5/5, I H., 2021: Thanks for your help Emma. Excellent service.
- 5/5, Samuel O., 2021: Very proactive and easy to deal with.
- 5/5, Matthew M., 2021: Great service by Keegan Walker
- 5/5, Bernadine G., 2020: Working with Zane and the credit team at EMoney is so refreshing.. everyone returns your calls or responds in a timely manner. As a broker, all you want is for someone to answer a quick question or respond to you.. I am writing this, whilst I have been sitting on hold with a major bank for over an hour to find out where a settlement is at... Thank you for being fabulous! Keep up the great work!
- 5/5, Francis B., 2020: I have had the pleasure in dealing with Ian Anderson at EMoney. His diligence and patience were very much appreciated. From my initial contact to settlement, Ian has made himself available to handle all my enquiries. I would have no hesitation in recommending EMoney and Ian Anderson to any of my family members, friends and associates.
- 5/5, Brady W., 2020: Lynsey has been fantastic in facilitating our refinance. She provided excellent communication, prompt responses to any of our enquiries and facilitated a seemless transition in coordinating our new finance requirements. Will highly recommend Lynsey and the emoney team in the future.....
- 5/5, Sandi W., 2020: Today I was helped out by the lovely Jean. She went above and beyond to achieve a satisfactory result. In the end we both got results.. It was an absolute pleasure being dealt with someone with whom had patience.. I hope to deal with Jean again within the near future
- 5/5, Darchikids, 2020: We are so happy – actually blown away! We initially thought with COVID19 going on and things not running as smoothly as normal in the world that emoney may be experiencing some back log and other issues, BUT that was definitely not the case. We were so fortunate to have Lending Consultant – IAIN ANDERSON assist us through our application process. Iain you are so knowledgeable and experienced and what you proposed for us was just perfect. Iain you always addressed our queries and had so much patience and time to explain things to us. We could not have imagined doing this with anyone else. Emoney along with Iain made us feel like they really valued and wanted our business and tried everything to assist us. We found them to be professional and we appreciate the attention to detail and covering all areas. Truly just amazing and an overall pleasant experience. Can’t thank you enough Iain & emoney!
- 5/5, Josanne F., 2020: E money , Luke was great . It was an urgent need to increase mortgage due to current situation. We had a couple of obstacles and had to fight along the way but we got there and achieved a nice outcome. Luke was hard working and very dedicated even when i had given up . Thanks again for going beyond the call . I would recommend them especially luke without hesitation. Thanks again, josanne
- 5/5, Robyn H., 2020: All our questions were answered promptly, efficiently & in a friendly manner which made the whole finance process quite easy. Ian even took the time & trouble to write an email detailing how to do the accounts online. So far, so good!
- 5/5, Kylie L., 2020: Emoney has come thru for us when others couldn’t. Emoney has an outstanding customers service, always willing to help and answer any question we had. Especially Lynsey she was incredible. We are so grateful and happy we went thru Emoney for our homeloan. Thankyou again guys we really appreciate all the hard work.
- 5/5, Peter Q., 2020: I wanted to everyone to know what a really good experience I had after contacting eMoney recently. Eyah Guinto handled my business and did an extremely efficient job of it too! Well done guys, keep up the great work!!!
- 5/5, Pardeep B., 2020: Awesome to deal with, Kate Webb (consultant) & Graeme Scott (Assessor) handled a urgent settlement hassle free for us. Very delighted with their service.
- 4/5, Carolyn S., 2020: A Big Thanks to Angela Daniels. Our Settlement process was seamless. Great work and great service. It was a pleasure dealing with you. We will recommend eMoney to our family and friends.
- 5/5, Kirsto “., 2020: Thank you Samantha Locke for helping us to refinance our mortgages. She was extremely helpful and quick to respond to all our questions. Would definitely recommend her!
- 1/5, Rodrigo L., 2020: A few facts - Be prepared to state your name, DOB and address until you get really sick of it. Because they use an offshore (Phillipines) call centre, they have to verify your account security every-time you call. - Every-time you call, you speak to someone different so you have to re-verify yourself because of their business structure....anyone heard of 21st century security verification processes?? - An unknown number of their internal departments are based offshore (Phillipines), good luck trying to speak to the one person more than once, prepare to re-state the same thing to at least 3 people before they understand what your wanting to talk about. - Call wait times, wow, if you are impressed by being put on hold for 5-10 minutes minimum (even if the person you want to speak to is not available) after you verify your account you will be super happy with E-Money. - Account interfaces, because they are a "middleman" that takes their upfront and trailing commissions, they put their spin on your online account interface and it is honestly the worst user interface in existence. From not being able to access previous statements to being locked out for unknown reasons, again, if you enjoy not having the ability to access all the relevant information required as a financial service user you will be happy with E-Money. - They call themselves 'Mortgage Managers', which in my interpretation of that claimed title pertains to an element, albeit subjective level of proactiveness. Again, if you prefer to not have a service provider with a proactive approach to any element of you financial service management, other than taking their cut, then E-Money is for you. - They screwed up my property settlement. When the heat increases and you need things resolved, these guys are about as slow as it goes and due to their contractual arrangements with the lenders, the financial institute you actually want to talk to to get things like statements, updated payout figures etc., you cannot. Contractually they are not allowed to talk you (even though they lent you the money). If you like not having the ability to work with the actual lender and get the facts first person then you will appreciate E-Moneys 6 degrees of separation. - When you discharge or threaten to go elsewhere is about the only time they demonstrate some level of care factor and effort, well, if you were a business about to loose revenue, i.e. trailing commission etc. wouldn't you? My experience, yes has been jaded by some undesirable experiences however my learnings are: - You can get equivalent or better by going straight to the lender/financial service provider. Takes all of 60 minutes to shop around. In hind site I would have done that 10 times over given the money E-Money will take from you. - When you deal with all the tier 1 (and tier 2 lenders mostly) you are dealing with Australian based employees. - All the lenders have amazing online banking and mobile apps linking and making accessing information a breeze and you can access everything not just a subset of things as is the case with E-Money. - Did I mention the phone security verification process gets really annoying, especially when you have to keep calling them back due to dropped calls or the frequent phone hang-up?
- 5/5, Trish S., 2020: Jean gave us great service during the process of applying to refix our interest rate. She always replied promptly to my questions, and was very thorough. Thanks.
- 5/5, Ayush B., 2020: It was a pleasure to work with emoney again. Ross Mansfield went above and beyond and made the whole process seamless. Well done emoney team. Thank you - Ayush
- 1/5, Lainie C., 2020: My interest rate is over 8%. I have asked many times for a reduction in the interest rate. They want me to exit this loan and apply for a new home loan and pay all the fees that are involved when u exit a loan and start a new one. I have an excellent credit score and over $16000 in redraw yet i am still paying over 8% interest rate.
- 4/5, Jim D., 2020: Ross Mansfield from e-money has shown himself to be extremely helpful and professional during the entire process. I thoroughly recommend him to anyone.
- 5/5, Terry O., 2020: Jessica has been wonderful throughout the refinancing process. She has been with us every step of the process. Thank you for your wonderful attention to detail.
- 5/5, Julian B., 2020: During a time when finance was becoming increasingly difficult to obtain, Ross helped navigate a complex refinance process that steered us back into calm waters. Thanks Ross.
- 5/5, Amy M., 2020: Ross was great to work with. He was efficient and able to find the best fit for our refinancing needs.
- 5/5, Wendy S., 2020: Thank you Samantha Locke for all your help in setting up our accounts. You made the process very easy. Highly recommend you & your team.
- 5/5, V A., 2020: Ian Fox has been amazing at responding back to me so quickly and helping as quickly as possible! Thank you Ian you are an asset to the team! 😊
- 5/5, Zhiwei X., 2020: as a customer, I really appreciate eMoney people being so prompt in getting back to my requests. highly recommend.
- 5/5, Paul T., 2020: Ross Mansfield is the man you want! He went over and above to help us get the loan we needed for our renovation when no one else would even consider our application.
- 5/5, LLL, 2020: Thank you Luke Johnson..your support over the last three months has been amazing..esp with the stress of COVID..What has been a very difficult time for myself and my family, you have been a saviour in assisting us getting through the financial difficulty!
- 5/5, Rob T., 2020: Emma Fisher, mortgage variation officer at emoney answered my query swiftly and comprehensively. She was most helpful.
- 4/5, George T., 2020: Specifically Dolar Payne showed a lot of persistence and dedication to ensure some funds were refunded to me from another financial institution - Much appreciated
- 5/5, Vanessa P., 2020: Jean from E money has been very helpful and professional in helping me with my matter.Would highly recommend! Thank you!
- 5/5, Sue J., 2020: Emoney business development managers always go that extra mile to make sure scenarios are answered fully and support the application process.
- 5/5, Eveline U., 2020: Spoke to Ian Fox today and helped with my queries. Excellent service and always accommodating what the borrower needs
- 5/5, Tania H., 2020: We are delighted with our result and our savings with our new product. Thanks Jessica Karandrews we will recommend you to our family and friends 😀
- 5/5, Susan B., 2020: Mahala was extremely helpful, always willing to explain things when I needed it and responded promptly to my queries. Thanks for everything, Mahala!
- 5/5, Michelle J., 2020: Very impressed with the efficient service level received throughout our building process. Highly recommended.
- 5/5, Rich A., 2020: Ian Fox helped me with my enquiry on my existing account promptly and with personal service.
- 5/5, Shirl G., 2020: Many thanks to Ian Fox for his help to reactivate my account he was very kind and professional
- 5/5, Rui L., 2020: very good system and easy to contact and operation, the post settlement customer service is good
- 5/5, San L., 2020: Hi Eyah, we thank you for your immediate response and your great service to our request.
- 5/5, Trish N., 2020: Eyah G was great, responded so fast too. Thank you so much for your help.
- 5/5, Frank T., 2020: Jean Albert great service
- 5/5, Peter S., 2020: Vanessa the BDM Is great
- 5/5, Em H., 2020: great quick service
- 5/5, Helen T., 2020: Christian very helpful...
- 5/5, Leanne R., 2020: Very thourough
- 5/5, Nitya S., 2019: Great customer service and can do approach to providing finance solutions! The team members at all levels of AFM work with the intent to be helpful and try for the end customer to have a great experience. Recommend them highly!
- 5/5, David T., 2019: I have noticed a distinct difference in the way AFM are currently going about the business of providing great service to their brokers and in turn the clients. Keep up the great work everyone!

## About this file

Independent editorial disclosure: this is not a paid endorsement. emoney Home Loans did not pay for or sponsor this review. The assessment is based on public records, a dated snapshot of Google ratings and reviews, and this site's published scoring method.