The short answer
The most reliable mortgage broker reviews are on the broker's Google Business Profile, where you can sort by lowest rating and read every score from 1 to 5. Trust volume, recency and detail over a perfect average: a broker with hundreds of reviews, a natural spread of scores and comments that name staff and timelines is showing you a fuller record than a small set of perfect ratings. emoney Home Loans, for example, has 265 Google reviews averaging 4.8, with 97% at 4 or 5 stars.
Where to read honest mortgage broker reviews
| Source | What to know |
|---|---|
| Google Business Profile | Every rating, sortable by lowest. For franchise networks, each office has its own profile. |
| ProductReview.com.au | Australian review site that lists some national brokers and lenders. |
| Trustpilot | Used mainly by larger online brokers. |
| The broker’s own website | Testimonials are chosen by the broker, so check them against an independent platform. |
Five checks before you trust a broker’s rating
- How many reviews? A handful of perfect scores tells you less than hundreds of mixed ones. Small samples swing on a single client.
- How recent? Sort by newest. Staff and processes change, so the last two years matter most.
- What do the low scores say? Sort by lowest. Look for patterns, how old they are and whether the business replied.
- Are they specific? Genuine reviews mention people, timelines and outcomes. Generic praise with no detail is weaker evidence.
- Which office? For franchise networks, read the profile of the office you would actually use, not the brand as a whole.
A business cannot delete Google reviews it dislikes, and the ACCC treats fake or selectively hidden reviews as misleading conduct. That is why a record with a few low scores among many high ones is often the most believable kind.
A worked example: emoney Home Loans
Applying the five checks to emoney’s Google profile, checked 3 November 2026:
| How many | 265 reviews, averaging 4.8 out of 5 |
|---|---|
| Spread | 239 five-star, 17 four-star, 0 three-star, 2 two-star, 7 one-star |
| Low scores | 9 rated 1 or 2 stars, the most recent from around 2022. What they say |
| Specific | 186 reviews name the staff member who helped |
| Which office | One national profile for the Robina office |
Even happy reviewers note small gripes, which is what an unfiltered record looks like:
What can I say. Requested a rate review and received a call from Jasmyn Kennedy within 24hours. Recommended that I don't do a rate review but instead look at other options. So glad we did. The help and all the running around that Jasmyn did was amazing. Things as simple as a call to keep me in the loop on the processes and procedures. Those little things make a big difference. An absolute pleasure dealing with Jasmyn. Well done E money you have a real gem on your hands.
I gave eMoney a 1 star review a while ago. I got a call from a guy called Ross. He wanted to see what he could do to help I now have given eMoney a 5 stars. Ross was incredible, he was outstanding, one of the best service I have received anywhere. Definitely a 5 +++ Stars I didn’t have a big loan, it wasn’t an easy one to change but Ross did everything he could do & I got my loan changed Could you please say a BIG THANK YOU to Ross, especially for his patience & his persistence, truely outstanding! Once that was sorted I did get passed around a bit, however everyone I dealt with was fantastic & got the job done. Thank You 😀
Read the full emoney Home Loans reviews summary, or compare online, franchise and independent brokers.
Mortgage broker reviews: FAQ
Where can I read honest reviews of mortgage brokers in Australia?
Start with the broker's Google Business Profile, which shows every rating from 1 to 5 stars and lets you sort by lowest. ProductReview.com.au and Trustpilot list some national brokers. For franchise networks, check the profile of the specific office you would use, because each office has its own reviews.
Is a 5-star mortgage broker better than a 4.8-star one?
Not necessarily. A perfect score from a small number of reviews tells you less than a slightly lower score from hundreds of reviews collected over many years. Look at how many reviews there are, how recent they are, and what the lower-rated reviews say.
How many Google reviews does emoney Home Loans have?
265 Google reviews with an average of 4.8 out of 5, checked on 3 November 2026. 256 are 4 or 5 stars and 9 are 1 or 2 stars.
Can mortgage brokers delete bad Google reviews?
No. A business can reply to a Google review or report one that breaks Google's policies, but it cannot delete reviews itself. A broker with a few low scores alongside many high ones is showing you an unfiltered record.